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Are You Prepared for a Cyber-Attack? Join Us For a Free Webinar on 10/21 at 12pm CDT.

by Roanoke

Cybercrime incidents have increased 300% since March. For those that fall victim to an attack, the average downtime is 3 days. These hackers have the logistics and warehouse industry in their line-of-sight. 

It can (and may) happen to you. Don’t let it! To learn how to avoid the worst-case scenario, please join our webinar to hear “3 Keys to a Sound Cyber Risk Management Plan.” 

  1. Awareness of current cyber threats and trends including social engineering, phishing, ransomware attacks, and application hacks.
  2. Best practices for prevention including staff training and developing an effective response plan.
  3. Cyber coverage to ensure you have the right insurance to properly manage the costs and downtime of a breach.

We’ll share new insights and the signs and signals of social engineering, phishing and application attacks. We’ll also review the best practices to train your employees. And, we’ll make sure to review how insurance can help you recover from a breach. 

It’s a good investment of your time.  And to make sure you get a return on your investment, we’ll provide you with a free cyber risk report card. 


TIA Virtual Lunch and Learn With Roanoke Panelist Grant Goldsmith on October 1st

by Roanoke

Join TIA every Tuesday and Thursday afternoons from 12:00 PM – 1:00 PM ET. This interactive webinar series provides participants with an opportunity to learn and engage with industry peers during these times of social distancing and teleworking.

On Thursday, October 1st Roanoke’s Grant Goldsmith will present “Everybody Wants Warehousing – A Guide to Warehouse Risk Management Solutions.”

The pandemic is driving an increased need for warehousing solutions. Because of this demand, many Logistics Service Professionals are receiving warehousing service requests from their client base. Is now the right time for you to consider offering warehousing services? What are the risks associated with Warehousing? How does Warehouse Risk differ from normal Property Broker Risk?

This discussion will answer these questions and help you to consider offering Warehousing as a service in the future.

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Labor Day 2020

by Chell Rodriguez

In recognition of Labor Day, our offices will close at 3pm on September 4th, remain closed on September 7th and reopen for normal business hours on September 8th. Have a safe weekend!

Visit Roanoke’s Slack Channel at G-TEC’s Virtual Conference August 2020

by Roanoke

G-TEC’s 2020 Virtual Conference

We are pleased to be a sponsor of this year’s G-TEC 2020 virtual conference! Although we can’t meet face-to-face as we did last conference, doesn’t mean we can not interact with one another.

This year we’ve set up a Slack Channel! You can find us at #sponsor-roanoke-insurance-group and while visiting, you can secure educational content everyday! Since we are social distancing, be sure to leave a message on our channel comprised of your favorite emojis. You will automatically be entered into our drawing for a $50 gift card!


Unprecedented Risks for Warehouse Operators and How to Survive Them

by Kim Colby

A Fresh Look at Managing the Fallout of Trade Wars, Supply Chain Disruptions and Limited Insurance Capacity


Join us on Wednesday, July 22nd for a webinar that will review current issues in warehousing, including the trend toward increased customer inventories as a direct result of the trade war with China and the ongoing COVID-19 pandemic, all of which have challenged the prior model of “just in time delivery” and lean static inventories.

We hope that you gain valuable insights from this webinar and can apply what you learn to your business operations.

We will discuss the following in this webinar:

  • Risk management consideration for rising inventories.
  • Strategies to address customer demands for enhanced contractual liability.
  • Unique factors to consider when selecting insurance coverage.
  • And more!

Join our presenters Grant Goldsmith Vice President – Business  Development, Roanoke and Robert Reeb, Attorney at Law; Marwedel, Minichello & Reeb, P.C. as they guide you through these current events.

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Fourth of July Hours

by Chell Rodriguez

In honor of Independence Day, our offices will close at 3pm on July 2nd and remain closed on July 3rd. We will reopen for normal business hours on Monday, July 6th.

Wishing everyone a Safe and Happy 4th of July!

TIA Virtual Lunch and Learn With Roanoke Panelist Glenn Patton on April 28th

by Roanoke

Last updated on May 20th, 2020

Join the TIA along with industry peers and participate in 20+ interactive webinars
semi-weekly from April-June on Tuesdays and Thursdays from 12pm-1pm ET.

On Tuesday, April 28, 2020, Roanoke’s Glenn Patton along with a panel of experts, will discuss your insurance coverage during the COVID-19 pandemic. Learn more about how best to protect your operations against claims from allegations of negligent hiring, vicarious liability, high-risk cargo, and other issues to consider before moving freight. Hear arguments to be made to shippers on why they should consider moving all their shipments through freight brokerage operations to avoid financial exposures. *This webinar is about risk management and is not intended to provide legal advice, for which those attending should consult their legal counsel.

Registration Button Ins and Outs of the ATA Carnet

Roanoke COVID-19 Response

by Karen Groff

Effective Monday, March 16th—In order to operate safely and responsibly for our employees, clients and partners during the COVID-19 impact, most of our employees will begin working from home until further notice. Thankfully, we are fully prepared! We have laptops, VPN, office phone routing, mobile phones and other mobility to maintain “business as usual” which will provide you with the service and support you deserve and require.  

Client applications such as FastBond®, CarnetsOnline®, Coveragedock®, and PolicyTrack® are all still available 24/7 as well as technical support. ATA Carnet office pick-up will NOT be available until further notice but we will provide next day delivery. ATA Carnet Replacements will be issued as high priority to extend stays in foreign countries. 

To be clear, your Roanoke Service Team will be available during normal business hours via phone, email and 1-800-ROANOKE (762-6653). You may also contact team members via their mobile phones, and managers’ mobile numbers are collected here for your convenience. If you feel there is any breakdown in communication or service during this time please contact me personally. 

We are committed to our employees, clients and communities. Thank you for your understanding, partnership and continued business. 


Incoterms® 2020 Webinar – What’s New for This Decade?

by Roanoke

Last updated on May 20th, 2020

The long-awaited changes to Incoterms® by the International Chamber of Commerce (ICC) are complete and published as Incoterms® 2020. Overall, the changes are regarded by the trade as positive, however, there are notable changes that should be carefully studied.
In this webinar our speakers will address the following:

• Refresher of Incoterms® history, purpose and use.

• Review of most common Incoterms®.

• Discussion of changes under Incoterms® 2020.

• Practical observations and recommendations for sellers and buyers.

Make plans today to join us on Wednesday, March 18th at 12pm CT for this informative event presented by Rick Bridges, Vice President – Client Development, Roanoke and Gulde Alparslan & Christoph M. Wahner, Attorneys at Law, Countryman & McDaniel. This webinar has been approved by the NEI for 1 CCS/CES/MES credit.

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Roanoke’s Patrice Lafayette Appointed to FTA Board of Directors

by Roanoke

Last updated on May 20th, 2020

Roanoke is proud to announce that Patrice Lafayette has been appointed to the Board of Directors of the Foreign Trade Association (FTA). Patrice is the Director of Sales for Roanoke’s Western Region and she has been an active member of the FTA for almost a decade. This appointment furthers her commitment to serving as an informative resource on international trade topics affecting both the private and public sectors.

“This two-year appointment to the Board of Directors is an honor, especially at this point in my career,” she noted. “I look forward to helping FTA further their mission as a leader in educational and networking opportunities in our industry.”

Connect with Patrice on LinkedIn or via email.

Having celebrated their 100th anniversary, the FTA’s mission is to promote, foster, and encourage international commerce and economic growth in California and worldwide. The FTA represents more than 200 members of the international trade community.

Pedro Villanueva, President of the Board of Directors of the FTA, is especially optimistic about Patrice’s appointment. “To ensure another 100 years, we need young professionals to serve in leadership roles as we move the organization forward. Attracting smart, young professionals like Patrice is paramount to our growth as we evolve and modernize.”

Roanoke, a division of Roanoke Insurance Group and part of Munich Re Specialty Group Ltd., operates as a specialty insurance broker focused on surety and insurance solutions for transportation intermediaries, 3PLs, customs brokers and companies with supply chains, and is a leading provider of customs bonds, marine cargo insurance and ATA Carnets for the industry.