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Come See Us at GTEC 2021!

by Roanoke

We can’t wait to see everyone at the NEI’s Global Trade Education Conference 2021!

Our own Karen Groff, Jason Odgers, Maya Mackey, and Dick Council are excited to be in attendance this year! Jason and Maya will be speakers on the topics of Insurance Tools to Help Protect Trade Participants as well as International Trade Bond Sufficiency during the two days of the conference. Please take the opportunity to join their sessions!


Hyatt Regency Inner Harbor – Baltimore, Maryland


July 26th & 27th

We look forward to seeing you there!

Register Here!

2021 ICPA Summer Conference

by Roanoke

Please join us at the 2021 ICPA Summer Conference at Walt Disney World!

We are pleased to announce our own Amanda Barlow and Patrice Lafayette will be speaking at the event and hope you can attend their session titled, Customs Bond Compliance 2021, Are You Ready? on Wednesday, July 28th at 10:15AM. Please visit with us any time throughout the conference!


Walt Disney World Swan and Dolphin Hotel – Orlando, Florida


July 25th – 28th

We look forward to seeing you there!

Register Today!

AAEI 100th Anniversary Conference!

by Jason Palumbo

We are proud to be a Silver Sponsor for the American Association of Exporters and Importers 100th Anniversary Conference running from June 21st to July 1st, 2021.

We hope to see you there!

Register Now!



NCBFAA Scholarship Award 2021

by Roanoke

Roanoke Insurance Group, Inc. is very pleased to announce the 2021 recipient of the annual NCBFAA Scholarship Award. This year the award is presented to Ms. Daniela Piperno. Ms. Piperno is currently enrolled at Kean University in its BA program in Supply Chain and Information Management.

The winning essay is titled, “Is the USMCA an improvement of NAFTA? If so, how, if not, why?”

Read the Full Essay 

Ms. Piperno is committed to her studies in supply chain and information management. She states,

“Advancing my studies in supply chain management will help me to further understand more how my organization operates as a whole and will allow me to enhance my value-add to the organization.”

Roanoke Insurance Group has been sponsoring this $5,000 scholarship award for over two decades. The purpose of the scholarship is to help members of our industry — including Customs Brokers, Freight Forwarders and others involved with international trade — achieve their goals in furthering their education.

Roanoke’s President, Karen Groff remarked,

“The professional support and comradery that exists within the NCBFAA has enabled so many of us to grow and develop in our careers. A scholarship opportunity for its members and members’ families seems like an appropriate way to give back. Roanoke thanks the NCBFAA for the opportunity to contribute in this way and we congratulate Daniela.

The scholarship was set up to help cover the costs of higher education including tuition, student housing, books and materials and other items essential to learning.

Daniela is originally from Rome, Italy. In 2003 she had the opportunity to move to New York City for an internship at a shipping company. This later turned into a full-time job and put her on the path to a career in logistics.

The team at Roanoke is once again thrilled to support the ongoing training and development of our industry members and their families. It’s not too soon to start working on next year’s application and essay.


Air Cargo 2021 – Register Today

by Roanoke

How can the Air Freight industry stay agile in this year of upheaval and constant change?

This is a question that’s been on the minds of everyone this year. And, we believe this webinar will provide you with insights and ideas to tackle the situation.

Roanoke is proud to be a sponsor of this webinar. Use this link to register:

The FREE webinar features Jim Rice, Deputy Director at the Center for Transportation & Logistics, Supply Chain Exchange Program of the Massachusetts Institute of Technology and @Cathy Roberson, President of Logistics Trends & Insights.

If you’re a freight forwarder, trucking company, or airport cargo provider you’ll certainly want to attend. Those who attend are eligible to win a raffle prize of $500.

See you at the webinar?

MSAs and Shipper Contracts | Strengthen your Position & Profitability Webinar

by Roanoke

Master Service Agreements (MSAs) and shipper contracts are becoming commonplace in the logistics industry. While potentially profitable, they can place added burdens and financial risk upon the recipient. Join us for an informative webinar that will be sure to strengthen your position and profitability.

This informative webinar will:

  • Identify key contract provisions that require legal and risk management input.
  • Provide insight on how to minimize risk, cost,
    and complexity.
  • Create a template to apply to future MSAs to streamline their onboarding.
  • Assist in understanding the necessity for insurance policy approvals or special quotes.

Join us on Wednesday, May 12th at 12pm CT for this free event.

This Webinar has been approved by the NEI for 1 CCS/CES/MES credit.

Registration Button Ins and Outs of the ATA Carnet

Colleen Clarke Elected to AAEI Board of Governors

by Roanoke

Roanoke Insurance Group, Inc.  is proud to announce the election of Colleen Clarke, Vice President of Surety & Trade Relations, to the Board of Governors for the American Association of Exporters and Importers (AAEI). Clarke serves as co-chair of the AAEI Customs Committee and continues her industry leadership by advising members on the facilitation of lawful trade.

Members of the AAEI organization will benefit from Clarke’s expertise in customs and government trade topics as well as her past experience in assisting importers and customs brokers through surety bond issues of all kinds.

This appointment further acknowledges Roanoke’s ongoing commitment to provide resources and actively participate in the industry.



“Working alongside Colleen for many years, I’ve seen how dedicated she is to helping clients,   sharing knowledge with colleagues and advocating for the industry. She truly “knows her stuff” and I’m confident she will be also be a great asset to the AAEI. Congratulations Colleen. We are proud to have you on our team.” – Karen Groff, President, Roanoke Insurance Group Inc.

Clarke began her career in 1988 with Washington International Insurance Company. She handled a range of important responsibilities for the surety across the organization including the customs claims and underwriting units. Clarke has also served  with the following organizations:

  • Customs Commercial Operations Advisory Committee (2009-2012).
  • Member of the Trade Support Network Trade Leadership Executive Committee.
  • Member of the Global Alliance for Trade Facilitation private sector working group.
  • President of the International Trade Surety Association (2015-2020)

In response to her election, Clarke says,

“I am honored to be elected to the Board of Governors by the AAEI members.  I sincerely appreciate the trust instilled in me by the members.  I look forward to working with AAEI’s leadership and the Board of Governors to accomplish the goals of the association on behalf of its members.”

Roanoke Opens Office in Toronto

by Roanoke

Roanoke’s Expansion into Canada Explained

On March 17, 2021, Roanoke announced a major milestone that positively impacts our customers, our business and our team.

We issued a press release that proudly announced the opening of a new Canadian company headquartered in Toronto, ON. The new organization, Roanoke Insurance Group Canada, Inc., part of Munich Re Specialty Group, N.A., leads our expansion into Canada. RIG CA is a retail and wholesale broker representing several top-rated insurance and surety bond companies.

The new organization is led by one of Roanoke’s own industry veterans, Glenn Patton. He will serve as Managing Director of the Canadian operation.

“I am very excited for this new opportunity to expand Roanoke’s presence and serve the logistics industry in this growing market. I have had the privilege of working in the Canadian insurance marketplace for over 3 years, and I look forward to building strong relationships with our Canadian partners and clients”, states Glenn Patton.

Although Roanoke has been working with Canadian partners for over 25 years, establishing a Canadian entity enables Roanoke to provide a stronger and more seamless service experience to clients with cross border operations. RIG CA is positioned to support the Canadian trade industry with unique and expertly crafted insurance and surety bond solutions designed to meet the needs of freight brokers, freight forwarders, customs brokers and others in the supply chain.

RIG CA is an affiliate of Roanoke Insurance Group Inc. (RIG), a prominent specialty broker to the logistics and trade industry in the United States since 1935.

Roanoke focuses on a  full scope of insurance, surety bond, ATA Carnet products and risk management services for companies involved in transportation, logistics or shipping whether your operations are digital or traditional.

Contact us at 800.ROANOKE (762-6653) or to learn more about our Canadian and cross border products and services.

Happy President’s Day

by Chell Rodriguez

In observance of the holiday, our offices will be closed on Monday, February 15th and reopen on the 16th resuming normal business hours. Happy President’s Day!

How to Navigate a General Average Webinar

by Roanoke

General Average (GA) is an often overlooked and poorly understood risk with significant financial consequences for cargo owners. Navigating through a GA can be a difficult and frustrating experience for logistics providers and cargo owners, but it doesn’t have to be.

Join us on Wednesday, February 24th at 12pm CT as our panelists delve into the details about what you and your cargo owner clients can expect when a General Average is declared. They will share lessons learned from hands-on claims experience and provide answers to FAQs about General Average. This information is intended to help you and your clients avoid frustration and delays when the next GA occurs.

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